Your Privacy Matters to Us

1. Welcome

Hello and welcome to Cognito Ink. We value your trust and take your privacy seriously.

This policy explains what information we collect, why we collect it, and how we keep it safe when you visit our website, buy our products, or get in touch with us.

We follow UK data protection laws (UK GDPR and the Data Protection Act 2018) to make sure your data is handled properly.

By using our website, you agree to the practices described in this policy.

2. What This Policy Covers

This policy applies to information we gather when you use:

• Our website: https://uk.cognitoink.com/
• Our online courses
• Digital downloads (like workbooks and resources)
• Any purchases you make through our site
• Emails or messages you send to us

3. What Information We Collect

The information we collect depends on how you interact with us.

Information You Give to Us

When you buy a course, sign up, or contact us, you may provide:

• Your name
• Email address
• Billing details (to process your payment)
• Order information
• Any other details you choose to share with us

You don't have to give us this information, but some of it is needed to provide our products or services to you.

Information We Collect Automatically

When you browse our website, we may automatically collect technical data, such as:

• Your IP address
• Browser type and version
• Device type (e.g., phone, tablet, computer)
• Operating system
• Date and time you visited
• Pages you viewed and how long you stayed
• How you found our site (e.g., from a search engine or link)
• General location (like country or region)

Some of this is collected using cookies (small data files stored on your device).

4. How We Use Your Information

We use your personal information for the following reasons:

• To process your purchases
• To give you access to courses and downloads you've bought
• To send order confirmations and important service updates
• To reply to your questions and customer service requests
• To improve our website and make it easier to use
• To monitor how our site is performing
• To prevent fraud and keep our services secure
• To comply with legal requirements
• To measure how effective our advertising is
• To show you relevant ads (only if you've given permission)
• To send marketing messages (only if you've opted in or where the law allows)

We only process your data when we have a valid legal reason to do so.

5. Our Legal Reasons for Processing Your Data

Under UK law, we rely on one or more of the following bases to process your information:

Contract

We need to process your data to fulfill a purchase, provide access to products, or deliver services you've asked for.

Legal Obligation

We need to process your data to comply with laws or regulations.

Legitimate Interests

We need to process your data for our legitimate business purposes, as long as this doesn't override your rights. Examples include:

• Keeping our website secure
• Preventing fraud
• Improving our services
• Understanding how people use our website

Your Consent

For certain activities (especially cookies used for advertising and analytics), we ask for your consent first. You can withdraw your consent at any time via our cookie settings or by contacting us.

6. How We Handle Payments

We currently process payments through PayPal.

When you make a purchase, your payment details are sent directly to PayPal. We do not receive or store your full card information.

In the future, we may add other payment providers. If we do, this policy will still apply, alongside the privacy policies of those providers.

7. Accessing Your Courses

When you buy a course, you may need to access your content on cognitoink.com.

To make that happen, we may share limited information (like your name and email) to set up your account and give you access.

Each website has its own applicable terms and policies, so please review them when needed.

8. Your Rights (At a Glance)

Under UK data protection law, you have rights over your personal information, including:

• Access – You can ask for a copy of the data we hold about you.
• Correction – You can ask us to fix inaccurate or incomplete data.
• Deletion – You can ask us to delete your data in certain circumstances.
• Restriction – You can ask us to limit how we use your data.
• Objection – You can object to us using your data for certain purposes (like marketing).
• Data Portability – You can ask for your data in a machine-readable format to transfer elsewhere.

If you wish to exercise any of these rights, please contact us using the details below.

9. How Long We Keep Your Data

We keep your personal information only as long as necessary for the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements.

When we no longer need your data, we will securely delete or anonymise it.

10. How We Protect Your Data

We take the security of your data seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch:

Cognito Ink
Email: support@cognitoink.com
Website: https://uk.cognitoink.com/